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ross care service and repair

Service and Repair Services for Care Homes, Hospitals and Wheelchair Hire.

Leading Experts

Ross Care are experts in the service & repair of wheelchairs & care equipment. We undertake over 75,000 call outs each year across the north of England & Midlands.

Fast Response Times

Our network of seven depots mean that we are never far away with local service centres in Leeds & Sheffield. These locations serve as hubs for our fleet of 66 fully equipped vans. Our
staff are highly trained and experienced with working in both health care environments
and in the community.

Trusted Provider

Ross Care are trusted with the service and maintenance of Assistive Equipment & Wheelchairs for over 25 Local Authorities / NHS trusts. We maintain an excellent reputation, developed over a proven track record of over 60 years experience.

service-and-repair-montage

Minimum Disruption

We achieve over a 90% first visit fix rate on wheelchairs, meaning you’re not left with equipment out of use. We achieve this by carrying a large stock of spare parts, so there’s no waiting whilst replacement parts are ordered. In the event that longer repair time are necessary, we can provide you with loan equipment.

Tailored to you

Asset Management is included in our service. We will audit, record & label each item of your equipment so that our customer service team know the exact specification of your items and their previous service history.* Our record keeping also provides evidence of your compliance with regulations such as LOLER.

*A small service charge may apply for large volumes, this will be quoted in advance if required.

The Process

You can simply call us as you need to and book any one-off repair or service you may require. However, to receive maximum benefit from our full service and acheive the fastest possible repair times, we recommend arranging for an engineer to audit & label your equipment.

Typically, this initial audit is carried out at no charge and puts you in a position to receive the best possible service from Ross Care. An audit also enables you to receive volume discounts based on your requirements.

“An experienced, reliable, friendly workforce who are excellent in providing a repair/maintenance service for our service users.”

– Karen , Leeds Wheelchair Services

Email: service@rosscare.co.uk